Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Some of this you give us directly, and some we gather automatically when you use our website or services.

Information You Provide Directly

When you register for our courses, contact us, or use our services, you might give us:

• Your name, email address, and phone number
• Postal address and billing information
• Educational background and professional experience
• Course preferences and learning objectives
• Payment and transaction details
• Communications you send to us
• Feedback and survey responses

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical information:

• Device information (browser type, operating system, device identifiers)
• IP address and general location data
• Pages you visit and how you interact with our content
• Time and date of your visits
• Referring websites and search terms
• Course progress and completion data

How We Use Your Information

We use your information to provide our educational services and improve your experience. Here's what that looks like in practice:

We won't use your information for purposes beyond what we've described here without getting your explicit consent first. And we definitely won't sell your personal data to third parties—that's not our business model.

Sharing Your Information

We keep your information within our organization as much as possible. But sometimes we need to share it with trusted partners who help us run our services:

Service Providers

We work with companies that help us with things like payment processing, email delivery, website hosting, and analytics. These providers only get access to the information they need to do their job, and they're contractually obligated to protect it.

Legal Requirements

We might need to disclose your information if required by Australian law, court orders, or government requests. We'll only share what's legally necessary and will notify you when possible (unless we're legally prohibited from doing so).

Business Transfers

If piraventozo is acquired or merged with another company, your information might be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Data Security

Protecting your information is something we invest in continuously. We use industry-standard security measures, but we'll be honest—no system is completely foolproof.

Technical Safeguards

• SSL/TLS encryption for all data transmitted through our website
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure backup systems with redundancy
• Monitoring for unauthorized access attempts

Organizational Measures

We train our staff on data protection principles and limit access to personal information to those who genuinely need it for their work. All employees sign confidentiality agreements, and we have clear policies about handling data responsibly.

If we ever experience a data breach that affects your information, we'll notify you within 72 hours as required by Australian privacy laws. We'll explain what happened, what information was involved, and what steps we're taking to address it.

Your Rights and Choices

Under Australian privacy legislation, you have several rights regarding your personal information. We've made it straightforward to exercise these rights—just contact us using the details at the bottom of this page.

1. Access Your Information: You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year.
2. Correct Inaccuracies: If any information we have is wrong or outdated, you can ask us to correct it. We'll update our records promptly and notify any third parties we've shared that information with.
3. Delete Your Data: You can request deletion of your personal information, though we might need to keep some records for legal or administrative purposes (like tax records or course completion certificates).
4. Restrict Processing: You can ask us to temporarily stop using your information for certain purposes while we verify facts or consider your objections.
5. Data Portability: You can request your information in a commonly used, machine-readable format to transfer to another service provider.
6. Object to Processing: You can object to how we're using your information, particularly for marketing purposes or when we're relying on legitimate interests.
7. Withdraw Consent: Where we're processing your information based on consent, you can withdraw that consent anytime.

Data Retention

We don't keep your information longer than necessary. How long we retain it depends on why we collected it in the first place:

• Course enrollment data: Kept for 7 years after course completion (required for educational records)
• Financial records: Retained for 7 years (Australian taxation requirements)
• Marketing communications data: Deleted within 60 days of unsubscribing
• Website analytics: Anonymized after 26 months
• Support communications: Kept for 3 years for quality assurance
• Account information: Deleted 12 months after account closure (unless legal retention required)

Once the retention period ends, we securely delete or anonymize your information. Anonymized data doesn't identify you personally and can be retained indefinitely for research and service improvement.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These are small files stored on your device that help our website function properly and give us insights into how people use our services.

Types of Cookies We Use

• Essential cookies: Necessary for the website to work (like keeping you logged in)
• Performance cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and choices
• Analytics cookies: Track website usage to help us improve our services

You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when they're being sent. Keep in mind that disabling cookies might affect how well our website works for you.

International Data Transfers

Your information is primarily stored and processed in Australia. However, some of our service providers operate in other countries, which means your data might be transferred internationally.

When we transfer data outside Australia, we ensure appropriate safeguards are in place. This might include standard contractual clauses approved by the Australian government or transferring to countries with adequate data protection laws.

If you're accessing our services from outside Australia, your information will be transferred to and processed in Australia in accordance with this privacy policy.

Children's Privacy

Our services are designed for adults and individuals aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

For educational programs involving minors, we require parental or guardian consent and collect only the minimum necessary information.

Third-Party Links

Our website might contain links to other websites or services that we don't control. This privacy policy only applies to piraventozo—we're not responsible for how other sites handle your information. When you click through to another site, read their privacy policy to understand their practices.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it occasionally to stay informed about how we're protecting your information.

Australian Privacy Principles Compliance

piraventozo is committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We've designed our information handling practices to meet these requirements and respect your privacy rights.

If you have concerns about how we've handled your information, you can lodge a complaint with us first. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).